FAQs

What is banana cotton and why did Faura choose it?

Banana cotton is made from fibres extracted from the banana plant stem — the part left behind after harvest. These fibres are blended with cotton (50% banana fibre, 50% cotton) to create a fabric that's naturally softer, more breathable, and gentler on skin than regular cotton alone. We chose it because when we tested it against our baby's skin, nothing else came close.

Is banana cotton safe for newborn skin?

Yes. Banana cotton is naturally hypoallergenic — free from synthetic additives and harsh chemical processing. It's particularly well-suited for newborn skin, which is 5x more sensitive than adult skin and prone to irritation from rough or synthetic fabrics. We use no harsh dyes or chemical finishes in our fabric processing.

How is banana cotton different from regular cotton or bamboo?

Regular cotton is the most common baby fabric — and it's fine. But "fine" is the ceiling. It softens initially, stiffens after repeated washing, holds moisture against the skin, and is made from a crop that uses significant water and pesticides to grow.

Bamboo sounds natural but the reality is more complicated. Most bamboo fabric on the market is actually bamboo viscose — a heavily processed fibre that involves chemical treatments to break down the bamboo pulp. By the time it becomes fabric, very little of bamboo's natural properties survive. It's soft, yes — but the "natural" label is largely marketing.

Banana cotton— our 50/50 blend — is different in two ways. First, the banana fibre itself is extracted mechanically from the plant stem with minimal chemical processing, so it retains its natural properties — fine fibre structure, natural breathability, moisture-wicking. Second, blending it with cotton gives it the durability and wash performance that pure banana fibre alone lacks. The result is a fabric that is genuinely softer than regular cotton, more honestly natural than bamboo viscose, and built to last daily baby laundry.

We didn't choose banana cotton because it sounds interesting. We chose it because when we put it next to everything else and felt the difference, nothing came close.

Does banana cotton shrink after washing? 

Minimal shrinkage — typically less than 3% — which is standard for natural fibre blends. We recommend cold or lukewarm water wash to maintain shape and softness. Avoid high-heat drying.

How do I choose the right size for my baby?

We size by age — 0–3M, 3–6M, 6–12M, and 1-2Y. As a general guide: if your baby is between sizes, size up — babies grow fast and a slightly roomier fit is always more comfortable. Our onesies have snap closures that allow a little adjustment at the bottom, which helps extend the fit as your baby grows.

My newborn is small — will 0–3M be too big?

Most newborns fit 0–3M comfortably from birth. If your baby was born early or is under 2.5kg, the fit may be slightly loose initially — but the snap closures help. Babies typically grow into 0–3M within the first few weeks.

Do Faura clothes run true to size?

Yes — our sizing is calibrated to standard Indian baby measurements. We recommend checking the size guide on each product page for exact chest and length measurements if you're unsure.

How do I wash banana cotton clothing?

Machine wash cold or lukewarm (max 30°C) on a gentle cycle. Use a mild, baby-safe detergent — avoid fabric softeners as they can coat the fibres and reduce breathability over time. Tumble dry on low or air dry in shade. Do not bleach. The fabric softens further with each wash — it genuinely gets better over time.

Will the colour fade after washing?

Minimal fading with proper care. Wash dark colours separately for the first 2–3 washes. Cold water wash significantly reduces colour loss. We use dyes that are tested safe for baby skin — lower chemical intensity means they're gentler but need a little care in early washes.

Can I iron Faura clothing?

Low heat iron is fine if needed. Banana cotton is naturally smooth — most pieces won't need ironing if air dried properly on a flat surface.

How long does delivery take?

We ship within 2–3 business days from Chennai. Delivery typically takes 4–7 business days across India depending on your location. Metro cities usually receive orders faster. You'll receive a tracking link by email and WhatsApp once your order is dispatched.

Do you offer Cash on Delivery (COD)?

Yes, we do provide cash on delivery service.

What is your return policy?

We accept returns within 3 days of delivery — no questions asked. Items must be unworn and unwashed with tags intact. To initiate a return, email care@faura.in or WhatsApp us. Refunds are processed within 5–7 business days to your original payment method.

Can I exchange for a different size?

Yes — size exchanges are accepted within 7 days of delivery subject to availability. If your size isn't available, we'll issue a store credit. Contact care@faura.in with your order number and the size you need.

Can I modify or cancel my order?

Orders can be modified or cancelled within 12 hours of placing them — before they enter dispatch. After that, we're unable to make changes. WhatsApp at 9952638656 immediately with your order number if you need to cancel.

Is Faura suitable as a baby shower gift?

Absolutely — it's one of our most popular gifting occasions. The Welcome Kit is designed specifically for gifting — beautifully packaged and ready to give. You can also pick any piece from the banana cotton collection and we'll pack it for gifting at checkout.

Do you offer gift wrapping?

Every Faura order arrives in our signature sleeve packaging — clean, minimal, and designed to feel considered from the moment it arrives.

For gifting occasions, we also offer The Woven gift Box — a handwoven natural grass box, tied with a cream satin ribbon and finished with a Faura tag. The same natural world as the clothes inside. Add it to your order for ₹899 at checkout.

You can also include a personalised handwritten note with any order — just add your message in the notes field at checkout and we'll take care of the rest.

How do I contact Faura?

You can reach us at care@faura.in or WhatsApp us at +91 99526 38656. We're available Monday to Saturday, 10am–6pm. We typically respond within a few hours during working hours.

I have a question about my order — who do I contact?

WhatsApp is the fastest way to reach us for order queries — +91 99526 38656. Have your order number ready and we'll sort it out quickly.